Frequently Asked Questions

PSP/Deck Expo 2024 will be held at the Kay Bailey Hutchison Convention Center in Dallas, Texas.

Full Event Dates // November 9–14, 2024
Pre-Conference Classes from PHTA, GENESIS, NADRA, Pool Nation, and Watershapes University: November 9–11, 2024
Expo Hall & Core Conference // November 12–14, 2024

No, PSP/Deck Expo is a trade event and only professionals from the industry will be allowed to attend.

During Expo Hall hours, persons 17 years old and under will be admitted only with parental supervision. THIS RULE IS STRICTLY ENFORCED. Persons 18 years old and over must register and pay to receive a badge.

Once you have registered to attend the PSP/Deck Expo you can download a copy of your VISA letter from your registration dashboard. To access your dashboard login using your email address and password your created during your registration sign up

The PSP/Deck Expo recognizes that both professional and personal situations can result in needing to make a change to business travel. Therefore, all attendee cancellations must be submitted in writing to [email protected] before October 16, 2024. Expo Hall Passes and Welcome Party tickets are non-refundable.

Super Passes and Day Passes will be assessed a cancellation fee of $65. If you are unable to attend, you may send a substitute. Substitutions must be submitted in writing to [email protected] by the original registrant by November 8, 2024. No refunds will be issued after November 8, 2024. No refunds will be issued at or after the show. The PSP/Deck Expo is not responsible or liable for any costs incurred due to cancellations or delays of any type including travel and/or weather that may affect purchased events, including seminars, training courses, tours, certifications, luncheons, and forums. For exhibitor booth space, sponsorship, or marketing cancellation information, please see the Terms & Conditions of your booth contract, or sponsorship and marketing contract.

PHTA and NADRA members receive a discount on select registration packages and events. Your selected membership must be active to receive the member discount.

Registration for PSP/Deck Expo 2024 will open in the summer.

Yes. During the registration process, prior to the payment screen you will see a button "Add Another Registrant". This enables you to add multiple attendees (each with a different ticket combination if desired) to a single credit card transaction. Once you have included everyone in your party you can use the "Proceed to Checkout" button to complete a single transaction.

Yes, as long as you have your confirmation number (Reg-ID, which is the number located under the barcode on your confirmation e-mail), you can make changes to your existing registration.

To Edit Your Registration:

• Click the "Sign In" link located in the top right corner of this page
• Enter your last name and Reg ID and click the "Sign In" button
• Once the MyEvent Dashboard loads, click on the "My Registration" icon
• Once the "My Registration" page opens, if you are moving from an Expo Only pass to a conference package, you'll need to click on the "Edit Information" button under the orange payment section; if you already have a conference package and just need to swap sessions, click on the purple "Session/Event Details" section and click on that "Edit Information" button

Yes, online registration requires a unique email address for each person registering.  In order to print your badge onsite, you will need your confirmation email (with barcode.)  The confirmation email is sent to the email address we have on file.  The unique email addresses also allow the attendees the ability to download their certificates and handouts.

You will enter your promo code on the profile page of the registration website.  The area is labeled:  Do you have a Promo Source Code?

The PSP/Deck Expo recognizes that both professional and personal situations can result in needing to make a change to business travel. Therefore, all attendee cancellations must be submitted in writing to [email protected] before October 16, 2024. Expo Hall Passes and Welcome Party tickets are non-refundable.

Super Passes and Day Passes will be assessed a cancellation fee of $75. If you are unable to attend, you may send a substitute. Substitutions must be submitted in writing to [email protected] by the original registrant by November 8, 2024. No refunds will be issued after November 8, 2024. No refunds will be issued at or after the show. The PSP/Deck Expo is not responsible or liable for any costs incurred due to cancellations or delays of any type including travel and/or weather that may affect purchased events, including seminars, training courses, tours, certifications, luncheons, and forums. For exhibitor booth space, sponsorship, or marketing cancellation information, please see the Terms & Conditions of your booth contract, or sponsorship and marketing contract.

Some pre-conference classes from November 9-11 will have prerequisites that will need to be completed before arriving at show site. Most of these pre-conference classes also have a maximum number of students permitted, so you will need to register in advance.

For the Core Conference and Expo Hall sessions, you don't have to register for the individual classes in advance. You can always add these classes via online registration or the mobile app.

Your registration confirmation email will contain a link that can be used to edit your registration. 

You will be able to access handouts for your sessions approximately two weeks prior to the show.

Handouts will be available in the event mobile app; check the individual session to find them. 

The PSP conference sessions have been approved for PHTA CEUs.  Session’s meeting PHTA’s Educational Partner Program (EPP) requirements were reviewed and awarded either full or partial credit. Sessions carrying CEUs will be noted in the course description.