By Gary Thill, PSP/DeckExpo 360 Newsletter Editor
It was the best of times. It was the worst of times. That classic line from A Tale of Two Cities is a good way to describe what’s happening now in the pool and spa industry.
On the one hand, demand is higher than it’s been in some time. Thanks to the pandemic and people staying closer to home, more and more people are investing in their backyard oasis. And thanks to ongoing stimulus funding, along with favorable interest rates, they have the funds to do it.
Ironically, the reason for both the higher demand and the supply chain shortage are the same: the pandemic. Like the rest of the country, manufacturers had to shut down for a period during the height of COVID. And it’s taking some time to get things back up to speed.At the same time, everything from the fires in the PNW to the cold snap that crippled Texas are exacerbating the problems. It’s even reportedly hard to find enough trucks to ship supplies, let alone get the boxes needed to put the products in for transpor
Savvy pros are working with manufacturers and distributors to get the products they need now — and stock up for the future. Experts also say it's vitally important to stay in communication with customers throughout the process. Be honest about any delays or shortages and don't be afraid to pass on costs. And when you sign contracts, make sure you cover yourself for any cost increases or future delays.
Unless pros take these precautions, frustrated customers may say, "off with their heads!"