Browse our directory of frequently asked questions (FAQs) for answers to the most commonly asked questions about attending Deck Expo, including questions about registration, the host city/venue, and our cancellation/refund policy. If you don't see what you need, please email us at info@poolspapatio.com.
Frequently Asked Questions For Attendees
General Deck Expo FAQs
Deck Expo 2026 will be held at the Ernest N. Morial Convention Center in New Orleans, Louisiana.
Core Conference and Exhibits: November 17-19, 2026
No, Deck Expo is a trade event and only professionals from the industry will be allowed to attend.
During Expo Hall hours, persons 17 years old and under will be admitted only with parental supervision. THIS RULE IS STRICTLY ENFORCED. Persons 18 years old and over must register and pay to receive a badge.
Filming/Photography and its activities cannot interfere with exhibit operations nor pedestrian traffic. Photography or videography is permitted only with prior approval of the exhibiting company.
Failure to obtain prior consent may result in removal from the exhibit hall. Filming may only be used for editorial purposes in promoting Deck Expo not for resale or profit of any kind. No recordings of any kind are allowed in the education sessions.
Once you have registered to attend the Deck Expo you can download a copy of your VISA letter from your registration dashboard. To access your dashboard login using your email address and password your created during your registration sign up
Deck Expo recognizes that both professional and personal situations can result in needing to make a change to business travel. Therefore, all attendee cancellations must be submitted in writing to registration@poolspapatio.com before October 19, 2026. Expo Hall Passes and Welcome Party tickets are non-refundable.
Super Passes and Day Passes will be assessed a cancellation fee of $75. If you are unable to attend, you may send a substitute. Substitutions must be submitted in writing to registration@poolspapatio.com by the original registrant by October 19, 2026. No refunds will be issued after October 19, 2026. No refunds will be issued at or after the show. Deck Expo is not responsible or liable for any costs incurred due to cancellations or delays of any type including travel and/or weather that may affect purchased events, including seminars, training courses, tours, certifications, luncheons, and forums.
Registration FAQs
PHTA and NADRA members receive a discount on select registration packages and events. Your selected membership must be active to receive the member discount.
Registration for Deck Expo 2026 is opening in June. To be notified of registration updates, click here.
Badges will NOT be mailed in advance. You will need to pick up your badge and/or special event tickets at the show site, at the registration and badge pick-up counters. These spaces will be at the Expo Hall entrance of the Ernest N. Morial Convention Center.
If you are attending any classroom sessions, you MUST check in first to receive your badge.
Yes. During the registration process, prior to the payment screen you will see a button "Add Another Registrant". This enables you to add multiple attendees (each with a different ticket combination if desired) to a single credit card transaction. Once you have included everyone in your party you can use the "Proceed to Checkout" button to complete a single transaction.
Yes, as long as you have your confirmation number (Reg-ID, which is the number located under the barcode on your confirmation e-mail), you can make changes to your existing registration.
To Edit Your Registration:
- Click the "Sign In" link located in the top right corner of this page
- Enter your last name and Reg ID and click the "Sign In" button
- Once the MyEvent Dashboard loads, click on the "My Registration" icon
- Once the "My Registration" page opens, if you are moving from an Expo Only pass to a conference package, you'll need to click on the "Edit Information" button under the orange payment section; if you already have a conference package and just need to swap sessions, click on the purple "Session/Event Details" section and click on that "Edit Information" button
Yes, online registration requires a unique email address for each person registering. In order to print your badge onsite, you will need your confirmation email (with barcode.) The confirmation email is sent to the email address we have on file. The unique email addresses also allow the attendees the ability to download their certificates and handouts.
You will enter your promo code on the profile page of the registration website. The area is labeled: Do you have a Promo Source Code?
The Deck Expo recognizes that both professional and personal situations can result in needing to make a change to business travel. Therefore, all attendee cancellations must be submitted in writing to registration@poolspapatio.com before October 16, 2024. Expo Hall Passes and Welcome Party tickets are non-refundable.
Super Passes and Day Passes will be assessed a cancellation fee of $75. If you are unable to attend, you may send a substitute. Substitutions must be submitted in writing to registration@poolspapatio.com by the original registrant by November 8, 2024. No refunds will be issued after November 8, 2024. No refunds will be issued at or after the show. The Deck Expo is not responsible or liable for any costs incurred due to cancellations or delays of any type including travel and/or weather that may affect purchased events, including seminars, training courses, tours, certifications, luncheons, and forums. For exhibitor booth space, sponsorship, or marketing cancellation information, please see the Terms & Conditions of your booth contract, or sponsorship and marketing contract.
Deck Expo Conference FAQs
Some pre-conference classes will have prerequisites that will need to be completed before arriving at show site. Most of these pre-conference classes also have a maximum number of students permitted, so you will need to register in advance.
For the Core Conference and Expo Hall sessions, you don't have to register for the individual classes in advance. You can always add these classes via online registration or the mobile app.
Your registration confirmation email will contain a link that can be used to edit your registration.
You will be able to access handouts for your sessions approximately two weeks prior to the show.
Handouts will be available in the event mobile app; check the individual session to find them.
More information about which Deck Expo conference sessions have been approved for CEUs for either full or partial credit will be updated closer to the show date. Sessions carrying CEUs will be noted in the course description.
Code of Conduct
Deck Expo provides an ideal opportunity for the decking and outdoor living industry to come together to learn about and discuss the latest advances and innovations, network with industry professionals, and grow professionally.
Deck Expo is committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin, or other protected characteristics. Deck Expo expects all attendees, media, speakers, sponsors, organizing staff, and vendor staff to help show management ensure a safe and positive experience for everyone. This code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.
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