Show Policies

All persons planning to attend PSP Expo must be registered. PSP Expo is a private trade show open to the trade only, and not open to the public.

During normal show hours, persons under the age of 18 will be admitted only with parental supervision, must always be under adult supervision, and are required to have a children’s Badge. Children’s badges can be registered for on-site at the registration counter. No one under 18 years of age will be allowed on the show floor during move-in and move-out.

Each person attending PSP Expo will receive one (1) badge.

PSP Expo recognizes that both professional and personal situations can result in needing to make a change to business travel. Therefore, all attendee cancellations must be submitted in writing to Registration@PoolSpaPatio.com before September 22, 2025. Expo Hall Passes and Welcome Party tickets are non-refundable. Super Passes and Day Passes will be assessed a cancellation fee of $75. If you are unable to attend, you may send a substitute. Substitutions must be submitted in writing to Registration@PoolSpaPatio.com by the original registrant by September 22, 2025. No refunds will be issued after September 22, 2025. No refunds will be issued at or after the show. PSP Expo is not responsible or liable for any costs incurred due to cancellations or delays of any type including travel and/or weather that may affect purchased events, including seminars, training courses, tours, certifications, luncheons, and forums.

For exhibitor event and sponsorship cancellation policies please click here to review. Please contact your account executive with any questions you may have.

Smoking and vaping are prohibited in all show areas. Anyone who wishes to smoke or vape may do so outside the building or in any of the convention center’s designated smoking areas.

Animals are not allowed at PSP Expo, with the exception of registered service animals. Service animals must be identified as such and kept on a leash at all times.

Wagons are prohibited on the on the show floor for safety reasons. One stroller per adult will be allowed on the show floor for the sole purpose of transporting a child or a person with disabilities. All strollers must be under adult supervision. All bags and exhibitor freight are subject to security search.

The use of drones, UAV’s, hoverboards, wheeled transport devices and similar devices are strictly prohibited on the show floor, as well as all areas in the convention center (except for mobility devices required by persons with disabilities).

Only contracted exhibitors are permitted to promote their products, services or company at PSP Expo. Company promotion, sample and literature distribution by exhibitors must be done within their contracted exhibit space, with the exception of designated sponsorships and marketing opportunities. This includes, but is not limited to "roaming" characters, handing out flyers, approaching exhibitor booths to sell products, leaving and/or distributing product information in public spaces and show floor aisles, all of which are prohibited. Exhibitors found doing so will be sent back to their booth space and materials left will be recycled. Attendees will be asked to leave the show and forfeit their badge. Any "suitcasers" should be reported to Show Management.

PSP Expo reserves the right to verify the identity of any persons, accepting and/or using a show badge. Any person found using another person’s badge will have the badge confiscated and may be asked to leave the show.